Terms & Conditions.

Honne is operated by HONNE LLC (“Honne”, “we”, “us”). By creating an account or using the service you enter into a binding agreement with HONNE LLC. Questions about these terms can be sent to hello@honneapp.com.

By creating an account, subscribing, or continuing to use Honne you agree to these terms. If you do not agree, stop using the service. You must be at least 18 years old. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.

Honne is a private, AI-assisted space to think through relationships and difficult conversations. It is not therapy, counselling, medical, legal, or crisis care, and it is not a substitute for a qualified professional. Responses are generated by AI and may be inaccurate or incomplete; you are responsible for how you act on them. If you are in danger or in crisis, contact your local emergency services.

Keep your password and PIN confidential. You are responsible for activity under your account, and for providing accurate account information and keeping it current.

You must not:

• use Honne for any unlawful purpose, or to facilitate harm to yourself or others;
• commit fraud, send spam, or impersonate another person;
• infringe anyone’s intellectual property or privacy rights;
• interfere with the security or integrity of the service — no malware, probing, scraping, automated bulk access, or circumventing usage limits;
• attempt to generate illegal content, harassment, hate speech, sexual content involving minors, or content designed to deceive or manipulate a specific person;
• reverse engineer, resell, or redistribute the service.

You are responsible for what you submit and must have the right to submit it. You retain your rights in what you write; you grant us a limited licence to host and process it solely to operate the service. Outputs may be inaccurate and should not be relied on as professional advice. We may filter, refuse, or restrict content, and may suspend accounts for repeated or serious violations. Rights-holders may report infringing content to hello@honneapp.com; repeat infringers will lose access.

HONNE LLC retains all rights in the service, including its software, design, documentation and branding. You receive a limited, non-exclusive, non-transferable right to use Honne within your selected plan.

We work to keep Honne reliable, but we do not guarantee uninterrupted or error-free performance. Features may change, and maintenance or outages may occur.

Subscriptions are sold by HONNE LLC. Payments are processed by Stripe, Inc. and its affiliates; card details are entered directly with Stripe and are never received or stored by us. Billing questions and refund requests are handled by HONNE LLC.

Payment, billing, currency, tax, renewal, cancellation and refund mechanics are governed by these terms and, for payment processing, by Stripe’s consumer terms.

Honne is free to use within the limits shown on our pricing page. Honne Plus is billed monthly or yearly, at the price shown when you subscribe. Because you can use Honne free first, we don’t refund partial periods, including unused months on a yearly plan. You can cancel at any time from your profile; your subscription stops renewing and you keep Plus until the end of the period you’ve already paid for. Nothing you’ve written is deleted when a subscription ends. If something has genuinely gone wrong — you were charged twice, you were billed after cancelling, or you subscribed by mistake and haven’t used it — email hello@honneapp.com and we’ll sort it out. Where local consumer law gives you stronger rights than this policy, those rights apply. Full details are on our refunds page.

Honne Plus is generous by design — in normal use you should never think about a message count. To keep the service working for everyone and to stop automated abuse, there is a fair use ceiling of 1,000 messages per calendar month, and short-term limits that only a script would reach. If you ever hit the monthly ceiling we won't quietly cut you off — email us at hello@honneapp.com and we'll sort it out.

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated policy violations. You may close your account at any time from settings. On termination, your conversations are deleted in line with our privacy notice.

To the fullest extent permitted by law, the service is provided “as is” and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Our aggregate liability is limited to the fees you paid in the twelve months before the claim. Nothing here excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot be excluded by law.

You agree to indemnify HONNE LLC against claims arising from your content, your unlawful use of the service, or your breach of these terms.

We may update these terms; material changes will be notified in the app or by email. These terms are governed by the laws of the United States and the State of Delaware, and the courts located there have exclusive jurisdiction, without limiting any mandatory consumer rights in your country of residence. You may not assign this agreement without our consent; we may assign it in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. Contact: hello@honneapp.com.